Below are a few examples of my recent talks and keynotes.
How change creates business opportunities
This talk focuses on how changes in the business environment—such as novel technologies, natural disasters, socio-demographic developments, and sanctions—create business opportunities. Building on various real-world examples of change that disrupted incumbents and led to the emergence of flourishing new businesses, I introduce a framework that helps organizations to identify and understand opportunities created by change.
How digitization enables continuous customer relationships
Continuous customer relationships become increasingly crucial for achieving and sustaining a competitive advantage. Drawing on various examples of organizations that have successfully established continuous customer relationships, this talk explores how digitization enables organizations to be omnipresent during, actively participate in, and dynamically adapt to their customers’ lives.